Frequently Asked Questions (FAQ)

Welcome to JB Bicycle Shop! Below you’ll find answers to some of our most common questions. If you need further assistance, feel free to contact us — we’re always happy to help.

📍 Where are you located?

We are located at:

327 Lynnwood Road
Menlo Park
Pretoria
0081
South Africa

You’re welcome to visit us during our store hours for sales, service, and expert advice.

📞 How can I contact JB Bicycle Shop?

You can reach us via:

Email: sales@jbbicycleshop.co.za

For quick assistance, please include your name, contact number, and details of your inquiry.

🚲 What products do you sell?

We stock a wide range of bicycles and cycling-related products, including:

Mountain bikes
Road bikes
Kids’ bikes
E-bikes
Cycling accessories
Helmets and safety gear
Bike components and parts

If you’re looking for something specific, feel free to contact us.

🔧 Do you offer bike repairs and servicing?

Yes! We provide professional bike servicing and repairs. Our services include:

General tune-ups
Brake and gear adjustments
Drivetrain servicing
Wheel truing
Suspension servicing
Full bike overhauls

Bring your bike in for an assessment, and we’ll recommend the best service option.

🛒 Can I order online?

If a product is available on our website, you can place an order online. For custom builds or special orders, please contact us directly at sales@jbbicycleshop.co.za.

🚚 Do you offer delivery?

Yes, we offer delivery options. Delivery times and costs may vary depending on your location. Please contact us for more information regarding shipping arrangements.

💳 What payment methods do you accept?

We accept various secure payment methods. Payment options will be displayed during checkout online, or you can inquire in-store for available options.

🔁 What is your returns policy?

If you are not satisfied with your purchase, please contact us as soon as possible. Returns are subject to our store policy, and items must be in original condition with proof of purchase.

For detailed information, please contact sales@jbbicycleshop.co.za.

🧒 Do you help with bike sizing?

Absolutely. Choosing the correct bike size is important for comfort and performance. Our team will gladly assist you in selecting the right size and type of bike based on your height, riding style, and experience level.