Shipping Policy

JB Bicycle Shop
327 Lynnwood Road
Menlo Park
Pretoria
0081
South Africa
Email: sales@jbbicycleshop.co.za

1. Overview

Thank you for shopping with JB Bicycle Shop. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website or in-store.

We aim to ensure your order arrives safely and as quickly as possible.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom builds or special-order items may require additional processing time. We will notify you accordingly.

3. Shipping Methods & Delivery Time

We use trusted courier services for deliveries across South Africa.

Estimated delivery times:

Gauteng: 1–3 business days
Major cities: 2–4 business days
Outlying areas: 3–7 business days

Delivery times are estimates and may vary depending on location, courier delays, or peak periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Size and weight of the item
Type of product (e.g., complete bicycles vs. accessories)

Any applicable shipping fees will be clearly displayed before payment is completed.

5. Bicycles & Large Items

Complete bicycles may be:

Partially assembled for safe transport
Shipped in protective packaging

Some basic assembly may be required upon delivery. If you are unsure, we recommend having the bicycle professionally assembled.

Shipping costs for bicycles may differ from standard items due to size and weight.

6. Order Tracking

Once your order has been dispatched, you may receive a tracking number via email (where applicable).

If you have not received tracking details within 3 business days of placing your order, please contact us at:

📧 sales@jbbicycleshop.co.za

7. Click & Collect

We may offer a collection option from our store:

327 Lynnwood Road
Menlo Park
Pretoria
0081

You will be notified when your order is ready for collection.

8. Delivery Issues

If your order arrives:

Damaged
Incomplete
Incorrect

Please notify us within 48 hours of delivery and include photos where applicable.

Failure to report delivery issues within this timeframe may affect our ability to assist.

9. Incorrect Address Information

Customers are responsible for providing accurate delivery information.

JB Bicycle Shop is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided at checkout.

Additional courier fees resulting from address corrections or re-delivery may be charged to the customer.

10. International Shipping

Currently, we primarily ship within South Africa. For international shipping inquiries, please contact us directly at: